Pilates Place F.A.Q.

Here we have collected together some of the most frequently asked questions our members and new customers ask. If you can't find the answer you're looking for, please click here to send us an email.
Is your question ...
1. About the studio?
2. About memberships?
3. About payment?
4. About something else?
 
Our Studio

What should I wear to do Pilates?
Please wear something comfortable and stretchy - a t-shirt and leggings or cycle shorts is ideal. If you attend Reformer Classes or studio Pilates, we insist that long hair must be tied up, and dangling jewellery must be removed. We do not allow members to exercise in trainers or any other shoes, so you may wear bare feet or grip socks, available to purchase in the studio. If you have wrist or hand problems, you might like to try cushioned gloves.

 

Can I bring my child to my class?
Babies, toddlers, and  children may be brought into the studio, but only by prior arrangement.

 

Do you have a changing room?
There is no changing area, but clients may use the toilet adjacent to the studio. We also have a privacy screen in the studio, behind which you are welcome to change.

 

Is your studio accessible for disabled people and/or people who use mobility aids?
We are on the ground floor with step-free access. Our accessible toilet is also on the ground floor.

 

Is there a toilet?
Yes, you have access to a toilet just outside the studio. There is a further toilet available on the first floor.

What do I need to bring with me?

  • For Mat, Reformer, Barre, Mat & Barre, and Postural Pilates Classes: You do not need to bring anything except suitable clothing. We provide all mats and equipment, and we also have a water cooler.

  • For Studio Pilates: Unless your instructor says otherwise, you do not need to bring anything except suitable clothing. We provide all equipment, and we also have a water cooler.

  • For CPD Workshops: Please bring a pen and paper for taking notes. For most workshops you will need to bring or wear suitable clothing. Please check the requirements specific to your course by clicking here.

 

Do I need to bring my own Pilates mat?
No, we provide all mats and equipment.

Can I buy Pilates equipment at Pilates Place?
Yes, we stock a small range of clothing and equipment for home Pilates practice, including grip socks and Pilates mats. It might be possible to make a special order from our specialist suppliers if you would like for something we don’t have in stock. Please email us and tell us what you are looking for.

What is at your studio?

  • Pilates equipment:  Cadillac, 7 Reformers, 1 Combo Chairs, 1 Ladder Barrel, 1 Bosu Ball. Ballet barre and mirrors. Pilates mats for classes of up to 10 people, small equipment including Bender Balls, blocks, weights, massage balls, bands, Pilates rings, full rollers, and half rollers.

  • Amenities: Small range of equipment and clothing for sale. Paintings by local artists for sale. Water cooler. Storage cubbies for your personal possessions. Coat hooks. Waiting area. Noticeboard. Customer toilet.

  • Parking: Available at town centre pay & display car parks, the nearest being Bridgeway Multi Storey which costs £2 for 2 hours during the day (8am - 4pm). Click here for more information.

  • Office: We also have a desk for staff use, where you may see us working during your session. 

 

Who will be my teacher?
Please check your booking confirmation email or log in to your account to check who your teacher will be. To deal with sickness and other unforeseen events, Pilates Place reserves the right to substitute instructors so you may not always be taught by the same person. Please click here to find out more about all of our instructors.

When are you open and closed?

There will be someone to answer your call on weekday mornings from 9:00 am. Click here to check studio opening times.

We are closed on Bank Holidays, Good Friday, Easter Monday, and the period between Christmas Eve and New Year’s Day. Pilates Place runs a number of staff training days during the year, but we try not to disrupt our usual membership times, as far as we can.

 
Our Memberships
 
How does MyTime Membership work?
Members who have MyTime Membership Packages pay a monthly membership fee for a set number of Pilates sessions in a 12-month period. (You may pay for your MyTime Membership Package in a single payment to receive a 5% discount.) You can book yourself in for your Pilates studio session during our open hours on weekdays. You will share the studio with up to 3 other MyTime Members, all under the expert guidance of one of our Pilates teachers.
What are 1-to-1 Membership Packages?
You can choose to take one of our premium membership packages to do Pilates on a 1-to-1 basis. This is different to MyTime Membership Packages because you will have the dedicated attention of your teacher for the entirety of your session. This is particularly beneficial if you have specific health or mobility issues or if you wish to make fast progress.

What is a "1-to-1 Pilates" lesson?
It is like a private lesson in that you will benefit from the dedicated attention of your teacher, but you may share the studio with someone having a 1-to-1 session with another teacher. If absolute privacy is important to you for any reason, please contact us before booking.
 
Is there a minimum age to join Pilates Place?
Yes. The minimum age to join as Easy Access or Private Member is 16, but teenagers of 13 years and over may participate in Mat Classes or Mat & Barre Classes, with permission from their parent or guardian. There is no upper age limit!
Do you do joint memberships?
Yes. For any 2 people who live at the same address, there is a discount of 10% on all memberships. Please email us to arrange this.
When is your next Flash Sale?
We announce our periodic Flash Sales on our Twitter, Facebook, and Instagram profiles, and by email.
Do I have to create an account with Acuity?
No, but if you are a regular Pilates Place customer we highly recommend it. We need to know your personal information, like emergency contact and health issues, and if you have an account we will be able to keep your info on file.
Acuity is the company we use to manage our online bookings and payments. It is easy to use and will help you to manage your own bookings and payments from home. If you need help with Acuity account please read our Help page and if that doesn't solve your problem, email us and we will be happy to help.
Who counts as a member of Pilates Place?
All our clients are considered members, but different membership packages offer different levels of membership with different perks.
 
Do I have to become a member?
All our clients are considered members, but you can opt out of specific perks if you email us.
 
What are the perks of membership?
All members are added to our email database and will receive our quarterly e-newsletter unless they opt out. Members with MyTime and Private Packages will have access to a new members-only area on the website. Private and 1-to-1 Packages have specific added benefits, please click here to read more.
 
Your Payments
 

How do I book online?
Visit our online booking site by clicking here. If you are a new customer you will be able to create an account after you have completed your first booking. If you are a returning customer, please remember to log in before you book.

What is a subscription on Acuity?

A subscription is an automatic payment method, similar to a Direct Debit, which we can set up to deduct your monthly MyTime Membership fee from your debit or credit card. You will only be able to book appointments before the date of your next subscription payment.

What forms of payment do you accept?

We accept credit and debit card payments online, and credit card, debit card, and cash payments in the studio. We do not accept cheques, bank transfers, or Standing Orders.

Do you sell gift vouchers?

Yes. Please click here to view our selection of gift vouchers.


Can I buy Pilates sessions for someone else?

Yes. The easiest way is to buy a gift voucher using the link above. However, if you are already a Pilates Place member you may buy a specific package on behalf of someone else through the usual online booking system.


I missed my session or class. How do I get a refund?

Pilates Place does not offer refunds. Missed classes can be 'made up' by joining one of our other classes, so long as there is space for you. If you missed your MyTime session or your 1-to-1 Pilates Lesson, then you will be charged as if you had attended. If you know you will be able to attend your booked session please cancel at least 24 hours in advance.


I changed my mind. Can I have a refund?

Pilates Place does not offer refunds. If you think you have made a purchase by mistake please contact us as soon as possible to discuss your options. 

 
 
Other questions
 

Can I hire your studio as a venue for my own classes or one-off event?

This might be possible subject to certain restrictions and payment of a damages deposit. Please email us with the details of your requirements and we will get back to you.

Haven't answered your question? Email us at enquiry@pilatesplace.org