Pilates Place F.A.Q.

Here we have collected together some of the most frequently asked questions our members and new customers ask. If you can't find the answer you're looking for, please click here to send us an email.
Is your question ...
1. About the studios?
2. About memberships?
3. About payment?
4. About something else?
 
Our Studios

What should I wear to do Pilates?
Please wear something comfortable and stretchy - a t-shirt and leggings or cycle shorts is ideal. If you attend Reformer Classes or studio Pilates, we insist that long hair must be tied up, and dangling jewellery must be removed. We do not allow members to exercise in trainers or any other shoes, so you may wear bare feet or grip socks, available to purchase in the studio. If you have wrist or hand problems, you might like to try cushioned gloves.

 

Can I bring my child to my class?
Babies, toddlers, and  children may be brought into the studio, but only by prior arrangement.

 

Do you have a changing room?
At Shipston studio there is a curtained changing area in the office adjacent to the studio. At Stratford studio there is no changing area, but clients may use the toilet adjacent to the studio.

 

Is your studio accessible for disabled people and/or people who use mobility aids?
At Shipston studio, we are on the first floor and access is only via a flight of stairs. At Stratford studio, we are on the ground floor with step-free access. Our accessible toilet at Stratford is also on the ground floor.

 

Is there a toilet?
Yes, members at both studios have access to toilets.

What do I need to bring with me?

  • For Mat, Reformer, Barre, Mat & Barre, and Postural Pilates Classes: You do not need to bring anything except suitable clothing. We provide all mats and equipment, and we also have a water cooler.

  • For Studio Pilates: Unless your instructor says otherwise, you do not need to bring anything except suitable clothing. We provide all equipment, and we also have a water cooler.

  • For CPD Workshops: Please bring a pen and paper for taking notes. For most workshops you will need to bring or wear suitable clothing. Please check the requirements specific to your course by clicking here.

 

Do I need to bring my own Pilates mat?
No, we provide all mats and equipment.

Can I buy Pilates equipment at Pilates Place?
Yes, we stock a small range of clothing and equipment for home Pilates practice, including grip socks and Pilates mats. It might be possible to make a special order from our specialist suppliers if you would like for something we don’t have in stock. Please email us and tell us what you are looking for.

 

What is at Shipston studio?

  • Pilates equipment: 1 Cadillac, 1 Reformer, 2 Combo Chairs, 1 Ladder Barrel, 1 Bosu Ball. Pilates mats for classes of up to 6 people, foam wedges, arc barrels, fit balls, and small equipment including Bender Balls, blocks, weights, massage balls, bands, Pilates rings, full rollers, and half rollers. Mirror.

  • Amenities: Small range of equipment and clothing for sale. Water cooler. Changing area. Storage cubbies for your personal possessions. Coat hooks. Waiting area. Noticeboard. Separate women’s and men’s toilets are available a few meters down the corridor.

  • Parking: Available at the pay & display car park on Telegraph Street, which runs parallel to Sheep Street. The charge is currently 40p for 2 hours. Click here for more information.

  • Office: At our Shipston studio we also have a small office for staff. 

 

What is at Stratford studio?

  • Pilates equipment:  Cadillac, 7 Reformers, 1 Combo Chairs, 1 Ladder Barrel, 1 Bosu Ball. Ballet barre and mirrors. Pilates mats for classes of up to 10 people, small equipment including Bender Balls, blocks, weights, massage balls, bands, Pilates rings, full rollers, and half rollers.

  • Amenities: Small range of equipment and clothing for sale. Paintings by local artists for sale. Water cooler. Storage cubbies for your personal possessions. Coat hooks. Waiting area. Noticeboard. A toilet is available on the ground floor adjacent to the studio. There is a further toilet available on the first floor.

  • Parking: Available at town centre pay & display car parks, the nearest being Bridgeway Multi Storey which costs £2 for 2 hours during the day (8am - 4pm). Click here for more information.

  • Office: At our Stratford studio we also have a desk in the corner of the studio, where you may see us working during your session. 

 

Who will be my teacher?
Please log in to our online booking system to check who your teacher will be. To deal with sickness and other unforeseen events, Pilates Place reserves the right to substitute instructors so you may not always be taught by the same person. Please click here to find out more about all of our instructors.

When are you open and closed?

There will be someone to answer your call on weekday mornings from 9:00 am. Click here to check Stratford Studio opening times. Click here for Shipston Studio opening times. 

We are closed on Bank Holidays, Good Friday, Easter Monday, and the period between Christmas Eve and New Year’s Day. Pilates Place runs a number of staff training days during the year, but we try not to disrupt our usual membership times, as far as we can.

 
Our Memberships
 
How does Easy Access membership work?
Members who have Easy Access Packages pay a monthly membership fee for a set number of Pilates sessions in a 12-month period. (You may pay for your Easy Access Package in a single payment to receive a 5% discount.) You can book yourself in for your Pilates studio session during our open hours on weekdays. You will share the studio with up to 3 other Easy Access Members, all under the expert guidance of one of our Pilates teachers.
What are 1-to-1 Membership Packages?
You can choose to take one of our premium membership packages to do Pilates on a 1-to-1 basis. This is different to Easy Access Packages because you will have the dedicated attention of your teacher for the entirety of your session. This is particularly beneficial if you have specific health or mobility issues or if you wish to make fast progress.

What is the difference between "1-to-1 Membership Packages" at Stratford, and "Private Membership Packages" at Shipston?
The only difference is that in Shipston you will have exclusive use of the studio, whereas in Stratford you may share with another client who is also having a 1-to-1 session with a different teacher. If absolute privacy is important to you for any reason, please choose a Private Package at our Shipston studio.
 
Is there a minimum age to join Pilates Place?
Yes. The minimum age to join as Easy Access or Private Member is 16, but teenagers of 13 years and over may participate in Mat Classes or Mat & Barre Classes, with permission from their parent or guardian. There is no upper age limit!
Do you do joint memberships?
Yes. For any 2 people who live at the same address, there is a discount of 10% on all memberships. Please email us to arrange this.
When is your next Flash Sale?
We announce our periodic Flash Sales on our Twitter, Facebook, and Instagram profiles, and by email.
Do I have to create an account with MindBody?
Yes, but it is easy and will help you to manage your own bookings and payments from home. If you need help with your MindBody account please email us and we will be happy to help.
Who counts as a member of Pilates Place?
All our clients are considered members, but different membership packages offer different levels of membership with different perks.
 
Do I have to become a member?
All our clients are considered members, but you can opt out of specific perks if you email us.
 
What are the perks of membership?
All members are added to our email database and will receive our quarterly e-newsletter unless they opt out. Members with Easy Access and Private Packages will have access to a new members-only area on the website. Private and 1-to-1 Packages have specific added benefits, please click here to read more.
 
Your Payments
 

How do I book online?
Visit our online booking site by clicking here. If you are a new customer you will be required to create an account. If you are a returning customer you will need to log in before you can complete a booking.

 

What is an Autopay?

An "Autopay" is an automatic payment method, similar to a Direct Debit, which we can set up to deduct your monthly Easy Access membership fee from a debit or credit card.

What forms of payment do you accept?

We accept card payments and cash payments, but we do not accept cheques.

Do you sell gift vouchers?

Yes. Please click here to view our selection of gift vouchers.


Can I buy Pilates sessions for someone else?

Yes. The easiest way is to buy a gift voucher using the link above. However, if you are already a Pilates Place member you may buy a specific package on behalf of someone else through the usual online booking system.


I missed my session or class. How do I get a refund?

Pilates Place does not offer refunds. Missed classes can be 'made up' by joining one of our other classes, so long as there is space for you. If you missed your Easy Access or 1-to1 / Private Pilates session, then you will be charged as if you had attended. If you know you will be able to attend your booked session please cancel at least 24 hours in advance.


I changed my mind. Can I have a refund?

Pilates Place does not offer refunds. If you think you have made a purchase by mistake please contact us as soon as possible to discuss your options. 

 
 
Other questions
 

Can I hire your studio as a venue for my own classes or one-off event?

This might be possible subject to certain restrictions and payment of a damages deposit. Please email us with the details of your requirements and we will get back to you.